Service Cloud Integration

Transform your customer service team's HR processes with flair and Service Cloud. Boost productivity, collaboration, and satisfaction.

Use Cases

Manage Your Dream Team in One Place

Easy and Efficient Time Tracking

Keep track of total hours worked and time spent on specific cases.


Connect Customers to On-Duty Agents

Direct customers to agents who are ready to help them. Make issue resolution easier for everyone and see customer satisfaction skyrocket.


Simplify Absences and Approvals

Stay informed of your team’s Absences. You’ll always be in the know when it comes to your Service Team’s time off requests.


Make Support Requests Easier Than Ever

Your team can quickly access tickets and update them on any device. Plus, your customers get the best service possible.

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"We love flair because of its variety of features. It helped us digitialize all our HR processes for over 400 employees, allowing us to minimize chaos and focus on growth."
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Marcel Kubli


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Salesforce-Powered HR Success

flair Is Built Natively on Salesforce


Frequently Asked Questions

What is Service Cloud and how does it integrate with flair?

Service Cloud is a customer service platform that allows businesses to manage customer inquiries and support requests across multiple channels. Service Cloud can integrate with HR systems like flair to provide a comprehensive view of employee data and enable your team to manage employee cases and requests more efficiently.

What are the benefits of integrating Service Cloud with HR systems like flair?

Integrating Service Cloud with HR systems enables HR and customer service teams to work together more effectively, improving communication and collaboration across departments. By providing a comprehensive view of employee data, Service Cloud and HR integrations can help businesses better understand and meet the needs of their employees, as well as provide a more personalized and efficient customer service.

Automating and streamlining HR and payroll tasks reduces the need for manual data entry, minimizes the risk of errors, and saves time. Consolidating HR and payroll data in one place can also allow for more detailed analysis and reporting.

How can flair’s Service Cloud integration improve customer service?

Integrating HR data into the service cloud enables easy access to employee schedules and availability in real-time, so the best employee to assist with a customer's needs can be quickly identified. CS teams can easily access and update tickets from any device, for more efficient and personalized customer service. What’s more, with flair’s time tracking and absence management features, you can make sure your team is always prepared.

How can flair’s Service Cloud integration improve employee satisfaction?

flair gives employees access HR-related information and services directly through the Service Cloud, reducing the need for manual processes and minimizing the time and effort required to complete HR tasks. It can also help employees stay informed about company policies and procedures, as well as their own benefits and compensation, which can improve their overall satisfaction and engagement.

How can flair’s Service Cloud integration enhance productivity in the workplace?

flair’s Service Cloud integration enhances productivity by providing easy access to HR-data, facilitating communication, and streamlining HR processes. Reducing administrative burdens and improving collaboration leads to faster response times and more effective problem-solving which can help reduce downtime and improve overall productivity and efficiency.

Book Your Personal Demo

Ready to see how your organization will thrive with flair? Get in touch with us to discuss your needs and see how flair can help you achieve HR harmony.

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