Statement of Work for Additional Services

1             General provisions

1.1          Parties

Service Provider:    [Name des Service Providers] [Adresse]

Customer:    [Name of Customer]  [Address]

 

1.2          Subject matter and purpose

The purpose of this Statement of Work (SOW) is to define the Services to be provided by the Service Provider under the Terms and Conditions for Support and Additional Services.

1.3          Definitions

Capitalized terms used in this SOW shall have the meaning ascribed to them in the Terms and Conditions for Support and Additional Services.

1.4          Contact persons

[provide contact details of the project managers of both parties]

1.5          Applicable documents

[Reference other applicable documents, e.g., service descriptions, time tables etc.]

2             Project overview

2.1          Initial situation

[If useful, describe the initial situation, e.g., background of Customer’s business situation, business and HR processes, current infrastructure and systems, current work flow, current usage/audience information etc.]

2.2          Requirements and goals

[provide an overview of all goals and requirements of the project and indicate what is not in scope. Customer’s needs and the envisaged responses should be provided sufficiently.]

2.3          Services to be provided by Contractor

[list all Services to be provided by Contractor, e.g., customization, support, training]

3             Customization

3.1          Detailed description of goals and requirements

[provide or refer to a detailed description of all aspects of the project to be performed (e.g., software development, customization, installation, testing, risk assessment, performance assessment etc.). Detailed descriptions of general goals, Services and deliverables to be provided, project design, functional requirements, non-functional requirements and project/transition requirements should be given. Further subsections to expand the information/details/requirements for the Services might be added to the section. The provisions of this section should include a detailed description of all commitments of and requirements from both parties. These descriptions can be included as an attachment to the SOW as well.]

3.2          Deliverables and timeframe

[provide a detailed timeframe, and – if applicable – procedure of work

e.g., table of project deliverables:

No.	Title	Due Date	Format Required	Recipients	Acceptance Date	Final Due Date

 

e.g., table of milestones

Milestone Event	Associated Deliverable(s)	Schedule	Payment

]

3.3          Personnel requirements

[If necessary, provide any personnel qualifications, requirements, licenses, certifications or restrictions for personnel of both parties. If necessary, define conditions and the process for changes of personnel]

3.4          Roles and responsibilities

[If applicable, provide overview of roles and responsibilities for different tasks to be performed by Contractor and/or Customer]

3.5          Place of performance

[if applicable, provide address of place of performance]

3.6          Acceptance and testing

[if applicable, provide additional aspects for testing and acceptance criteria / acceptance procedure]

3.7          Escalation process

[if applicable, provide description and provisions on escalation process]

3.8          Change procedure

[if applicable, provide description and provisions for change procedures]

4             Training

4.1          Requirements and goals

[describe all goals and requirements of the project]

4.2          Subject and content of the training

[Describe subject and content of the training. Provide an overview and details of training services to be provided. If the intent is for Customer’s participants to become self-sufficient in operating or maintaining the SaaS-Solution, if useful, determine the type of training necessary and provide a training plan. A description on how the completion of the training is measured (e.g., by providing a specific number of training hours or completing specific goals) might be provided.]

4.3          Participants of both parties

[provide information on Contractor’s trainer and – if useful - participants]

4.4          Procedure and timeframe

[describe timeframe and – if applicable - procedure]

4.5          Additional provisions

[placeholder for additional provisions]

5             Signatures

Customer:      Date: _______________         _____________________________   Name: […]   Title: […]   [Company Name]

Service Provider:     Date: _______________         _____________________   Name: […]   Title: […]   [Company Name]