What Are The Salesforce Admin 201 Objectives?
After passing the salesforce administrator (adm-201) certification exam you have proved that you have a very good knowledge of working with and customizing Salesforce. As a certified system administrator, you will have shown that you can configure the CRM-platform and know about the many options you can set to get the most out of Salesforce - for your customers or your company.
The Salesforce admin certification also allows you better jobs and career opportunities because many fortune companies are using Salesforce. This makes you a valuable resource for these kinds of companies.
What Topics And Exam Questions Are Part Of The Admin-201?
20% - Configuration And Setup
This section covers administration essentials for new admins. With 20% it is one of the largest parts of the certification exam. In a real exam, there can be questions on topics that can be found in the company settings. These include, for example, the settings for fiscal years, business hours, multi-currency, or default settings.
You also have to prove that you understand the administration and configuration of the user interface. Therefore, you may be asked multiple-choice questions about general user interface settings, the app menu, list views and global actions. The appropriate user setup and maintenance are also included.
Topics like security control settings (audit trail, login hours, sessions), sharing settings (organization-wide default, roles, role hierarchy, public/private reports and dashboards) but also profile settings and permission sets are part of it.
20% - Object Manager And Lightning App Builder
A fifth of the salesforce administrator certification exam are questions around Object manager and lightning app builder. As a Salesforce Admin, you will be working a lot with the object manager and this may include basic questions about the standard objects, their architecture and relationships.
You will not be able to avoid parent/child, master-detail relationships, lookups, junction objects and record types. Working with fields belongs to the certification as well. That means how to create, modify, delete them as well as the conditions and consequences. A big section is about page layout and how to customize standard and custom objects. You must know how to assign these page layouts and what you can do with record types.
16% Workflow/Process Automation
Process Automation tools offered by Salesforce have the third largest weighting. These include flows, process builders, approval processes and workflows. However, it can be assumed that workflows will no longer play a role in this section of the adm-201 exam in the future, as Salesforce wants to abolish them.
It is therefore very likely that the focus will shift towards flows in the future. The exam questions will mainly be use cases, where a specific scenario is described and you have to decide which of the automation tools best fulfills the described conditions.
Thereby you prove that you have knowledge about the respective workflow/automation tools and decide on the right ones based on their capabilities. But for that, you have to know how to set them up and what you can adjust.
14% - Analytics And Data Management
In terms of data management and analytics, it's mainly about the import and export capabilities of Salesforce, data quality and how to get the most out of existing data. More specifically, one area to consider is when you are importing, updating, transferring, deleting on a large scale, exporting or backing up data.
This is mainly about the Data Import Wizard and the Data Loader, so you should know, how and for what you use which tool. For the data quality the validation rules are an important feature of Salesforce. That's why you need to know the possibilities and implications for the adm-201 exam.
In terms of data analytics, reports and dashboards are important tools. Do you know the available options when creating or customizing a report or report type? Related to this are also the sharing models of reports. The expectation can reach from exam questions on dashboards until creating and modifying them. In this context you will have to understand the terms dashboard components, data sources, charts, subscribe and running user.