Engagement

Employee engagement is key to business success. Using flair feedback surveys and employee recognition features, you can make your employee experience more engaging and more motivating.

How To Use flair to Keep Employees Engaged

Employee HubSurveysSalesforceEngagement

eNPS Surveys and Smiley Check-Ins
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Engaged employees are more motivated, more productive, and more likely to stay with your company. That’s why it’s important to regularly measure employee engagement and take steps to increase it.

eNPS (employee net promoter score) surveys and smiley check-ins are two quick and easy ways to monitor employee engagement.

What Are eNPS Surveys and Smiley Check-Ins?
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An eNPS survey aims to find out how satisfied employees are with their company. It is typically based on one simple question, such as “How likely are you to recommend [company name] as a workplace to a friend or colleague?”.

The respondents give you a score out of 10, which allows you to calculate and measure your eNPS over time.

A smiley check-in allows you to gauge your employees’ moods and feelings by asking simple questions. Employees can then share their opinion by choosing a happy, sad, or neutral face. The simplicity of the answers encourages respondents to take part and allows you to track employee sentiment over time.

Let’s take a look at how to create these surveys using flair.

How To Create an eNPS Survey or Smiley Check-In
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To create an eNPS survey or smiley check-in, open the flair HR app in Salesforce and navigate to the Engagement tab. Next, follow these steps:

  • Click Surveys and then New Survey to get started
  • Select which kind of survey you would like to create, give your survey a name, and then write your survey question
  • Next, decide whether you want the survey to be compulsory or not and whether to allow respondents to add a comment to their rating
  • Finally, choose a start date and define how often the survey should be repeated if required
An eNPS survey show how likely employees are to recommend your company as an employer

When you’re ready, click Next to choose who will receive the survey. You can add participants manually or, to speed things up, select employees by location, department, or team.

An eNPS survey show how likely employees are to recommend your company as an employer

If you do the latter, you will have to click Add Set once you have selected who shall receive the survey.

Send surveys to individual employees, departments, teams, or offices

Finally, click Next to see a preview of your eNPS survey. If you’re happy with it, click Save to finish.

Send surveys to individual employees, departments, teams, or offices

How To Edit eNPS Surveys and Smiley Check-Ins
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Once your surveys are up and running, you may want to make changes. To do this, navigate to the Engagement section of your flair HR app. Click on Surveys to see an overview of all the surveys you have created.

By clicking on the arrow to the right of each survey will give you several options:

  • Show Results gives you a quick summary of responses.
  • Disable pauses the survey.
  • Edit allows you to change the name of the survey, edit the question, change the frequency, and add new people.
  • Delete removes the survey from your app.

How To View Survey Results
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As your employees start to respond to surveys, you will want to analyze the results. To do this, go to the Engagement section in your flair HR app and click Surveys. Click on the survey you want to check to see the results in charts or list views, and read any comments your employees may have added.

You can view all results combined, see how scores have developed over time, or view results for specific cycles. You can define cycles by clicking on the Cycles tab in the Engagement section. More on that here.

Responding to eNPS Surveys and Smiley Check-Ins
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From time to time, your organization will want to check on your current mood and ask for your feedback. They can do this through eNPS surveys and smiley check-ins.

Your employer may send these surveys out at regular intervals or on a one-off basis. Although participation in the surveys can be mandatory or optional, responding gives you a chance to anonymously share your feelings with your employer. This can help your employer to improve your workplace in the future.

When your employer wants you to participate in an eNPS survey or a smiley check-in, you will receive a notification via email. The survey will also appear in the Dashboard of your Employee Hub.

An eNPS survey usually consists of one simple question: “How likely are you to recommend [company name] as a workplace to a friend or colleague?”. You will be asked to give a score out of 10, ranging from Not Likely to Very Likely. You may have the opportunity to add a comment if you like.

A smiley check-in survey with notes

With a smiley check-in, you will see five different faces ranging from Awful to Amazing. To respond, simply click on the face that best describes your mood with regard to the question asked. You may also be asked to add an optional comment to explain your choice.

A smiley check-in survey with notes

Employee Recognition
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Recognizing employees for doing great work, going the extra mile, or simply being nice to work with is a great way to keep morale high. The Cheers feature in flair is a quick and easy way to encourage employee recognition throughout your organization.

Sending and Receiving Cheers
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Whether you want to congratulate your fellow colleague for their birthday or just want to thank them for supporting you on a project you were working on – Cheers is the feature for you!

When you’re in your Employee Hub, you’ll find the Cheers function under the Engagement tab.

Thank you messages using the Cheers feature in flair

Here you’ll first see the Feed, where all of your Cheers, received and sent, are visible.

If you now want to send a Cheer, click on Cheer a Coworker. Select one of the premade images or record your own personal video message.

Choose a premade image to send to a colleague or record your own video

Next, select who you want to send your Cheers to and add a short message. Before sending your Cheer, you can also decide whether you want it to be public (where it appears in the Feed for everybody to see) or only viewable by the colleague it’s addressed to.

When you receive a Cheer from another colleague, you will see it on your Employee Hub dashboard in the upper-right corner. You’ll also receive an email notifying you of all your received Cheers!

Cheers you receive appear on the Home page of your Employee Hub
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